O3 (trading as “Oyster Group”) provides a personalised subscription that allows our members to access our spaces (as “O3”) internationally. These Terms of Use govern your use of our spaces. As used in these Terms of Use, “O3space”, “our space” or “O3” means the workspace cafe provided by O3, including all features and amenities, events, benefits, our website and our apps associated with our space.
O3 is a hybrid product and service provider, offering both a physical co-working space and café, as well as a digital platform where members can unlock exclusive features and redeem in-store tokens. Access to both physical and digital components requires a weekly recurring paid subscription, which remains active and billable regardless of usage. Services are considered continuously available during this period, even if not used. References to ‘you’ in these Terms of Use indicate the member who created the O3 account and whose payment method is charged.
1.1. Your O3 membership will continue until terminated. To use the O3space you must register online with the O3 app, and provide us with one or more Payment Methods. “Payment Method” means a current, valid, accepted method of payment, as may be updated from time to time, and which may include payment through your account with a third party. Unless you cancel your membership before your billing date, you authorise us to charge the subscription fee for the next billing cycle to your Payment Method (see “Cancellation” below). Memberships operate on a weekly recurring subscription basis and may include a minimum commitment period, which you agree to upon sign-up. Membership charges continue automatically each billing cycle unless a formal written cancellation is submitted in line with our Terms of Use. All members are liable for subscription fees regardless of usage, as both physical and digital services remain accessible throughout the paid period. Charges are not one-off; they form part of an ongoing billing agreement. By signing up, you confirm your acceptance of these terms and acknowledge responsibility for all future charges unless cancelled according to Terms of Use.
1.2. We may offer a number of subscription plans. Some subscription plans may have differing conditions and limitations, which will be disclosed at your sign-up or in other communications made available to you. You can find specific details regarding your O3 subscription by visiting our website.
We may from time to time offer special promotional offers, plans or memberships (“Offers”). Offer eligibility is determined by O3 at its sole discretion and we reserve the right to revoke an Offer and put your account on hold in the event that we determine you are not eligible. Members with an existing or recent O3 membership may not be eligible for certain introductory Offers. We may use information such as method of payment or an account email address used with an existing or recent O3 membership to determine Offer eligibility. The eligibility requirements and other limitations and conditions will be disclosed when you sign-up for the Offer or in other communications made available to you.
3.1. Billing Cycle. The subscription fee for the O3spaces, along with any other applicable charges (including taxes and transaction fees), will be automatically charged to your Payment Method on a recurring weekly basis, aligned with your selected plan. Your billing cycle begins on the date of your initial payment and renews weekly unless formally cancelled in accordance with our Terms of Use. In some cases, your payment date may change, this could be due to, but not limited to, the following: failed transactions, plan changes, or billing alignment. You authorise us to charge your Payment Method for each billing cycle in advance, and acknowledge that charges are ongoing, not one-off. We may authorise your Payment Method prior to billing, including for up to one full billing cycle, to ensure uninterrupted access.
3.2. Payment Methods. To use the O3spaces, you must provide one or more valid Payment Methods. You expressly authorise us to charge any Payment Method associated with your account for all subscription fees and applicable charges. If your primary Payment Method is declined, expired, or otherwise unavailable, we may automatically attempt to collect payment using an alternative Payment Method on file. You remain fully responsible for any unpaid amounts. If a payment is not successfully settled and no cancellation has been submitted in accordance with our Terms of Use, O3 reserves the right to suspend your access to O3 services until a valid Payment Method is successfully charged. The recurring nature of our billing remains in effect during this time. Some Payment Methods may incur additional charges (e.g., foreign transaction or processing fees), and local taxes may vary. You are solely responsible for checking with your provider to understand these charges.
3.3. Updating your Payment Methods. You can update your Payment Methods. We may also update your Payment Methods using information provided by the payment service providers. Following any update, you authorise us to continue to charge the applicable Payment Method(s).
3.4. Cancellation. O3 memberships are ongoing subscriptions and remain active - and billable - until a formal cancellation is submitted and confirmed. You may cancel your membership only after the mutually agreed minimum commitment period has ended. Cancellations must be submitted in writing to friend@o3space.org or melb@o3space.org, and will take effect with 14 days’ notice. (For the benefit of both parties, and to keep a record, a digitally written cancellation request is required.) Verbal, informal, or in-person cancellation requests must also be confirmed with a digitally written cancellation. Cancellations only take effect moving forward from the date of written notice, not retroactively. If no valid cancellation is received, your membership will continue to renew automatically and charges will apply.
To the extent permitted by law, all payments are final and strictly non-refundable - including for unused time, lack of usage, or early exit from a commitment period. Weekly charges continue regardless of how often the space is used, as the membership is considered active and a spot is accessible to you throughout the full billing period. Access to O3spaces, both physical and digital, remains available until the end of your final billing cycle if your cancellation is confirmed.
Membership weeks are not usage-based, and it is the member’s responsibility to make the most of the access available. By signing up, you acknowledge that responsibility for cancellation rests solely with the member, and that failure to cancel in accordance with these terms does not constitute grounds for refund or charge reversal.
For the avoidance of doubt, cancellations submitted after a payment has been processed do not entitle the member to a refund or partial credit. Our billing system may process payments at any time on the billing day depending on Stripe processing times, and we are unable to stop charges retroactively. This is why advance notice is required. All cancellations must be made via email for documentation and processing - verbal requests or social media messages will not be accepted as valid.
3.5. Changes to the Price and Subscription Plans. We may change our subscription plans and the price of our service from time to time. We will notify you before any price changes or changes to your subscription plan will become effective. If you do not wish to accept the price change or change to your subscription plan, you can cancel your membership before the change takes effect.
3.6. Pausing. Pause requests must be submitted in writing via email and include your full name, the number of weeks you’d like to pause, and the starting date. Memberships can be paused for a maximum of 3 months in any 12-month period. You must have one full month of active membership before pausing again or submitting a cancellation. Please note: Your membership may or may not include pause benefits - these are not accessible to all members. For more information, check your specific membership details via our website.
3.7. Upgrades and Downgrades. Members may request to upgrade or downgrade their membership tier at any time. All upgrade or downgrade requests must be submitted in writing via email. Changes will take effect from the start of the next applicable billing cycle following the date of the original email request.
Please note that if you change your membership tier, your original minimum commitment period will continue to apply. The time remaining from your original commitment period will be recognised as your continued commitment period for the new membership chosen.
3.8. Overdue Payments & Following Actions Members will be notified by email of any missed payment. A missed weekly payment will result in a temporary suspension of access to the space until the outstanding payment is cleared. If a member accumulates four or more unpaid payments and does not resolve the issue before the fourth missed payment, their membership will be terminated, and they will be blacklisted. Blacklisted members are denied access to O3 premises and digital platforms, and may be removed from the premises if attempting to enter. If payments remain unresolved for more than 30 days from the first overdue notification, we reserve the right to engage third-party debt collection services and pursue legal action for recovery. In such cases, the member may be liable for all collection costs and fees incurred.
3.9 Dispute & Refund Policy. O3 maintains a strict no-refund policy, which applies to all membership payments, including charges made after unused time, early exits, or retrospective claims of dissatisfaction. All services are deemed made available to members throughout their paid access period, regardless of usage. Disputes must be addressed directly with O3 in writing before seeking third-party intervention. In the event of a chargeback attempt, we reserve the right to provide evidence of your acceptance of these Terms of Use, your usage data, and your account history to dispute the charge.
4.1. By signing up to become a member, you agree to obey the O3space Rules.
4.2. In the O3spaces across the globe, you are expected to comply with all of the reasonable requests from the staff. You are also expected to respect other members; unlawful, noisy, offensive or threatening behaviour is not acceptable in or around our spaces.
4.3. While in our spaces, you should avoid injury to others and leave bicycles, skateboards, scooters and rollerblades outside. Car Parks are provided on a first-in-first-serve basis.
4.4. Our spaces are equipped with surveillance cameras, however, you are advised to always keep an eye on your own possessions. O3 is not responsible for any missing/stolen property.
4.5. You should leave animals outside of our spaces unless approved by a staff.
4.6. You should avoid any damage to the amenities or contents of our spaces. If your behaviour has caused such damages, you need to notify us immediately and you will be responsible to remedy.
4.7. Any of the contents of our spaces are property of O3 and should not be taken away from our spaces. Taking them away without permission from the staff will be seen as theft, and O3 holds the right to take any legal action against such actions.
4.8. O3 membership is not transferable, and members are prohibited to share their membership with others. We may terminate or restrict your use of our spaces, if you violate these Rules or are engaged in illegal or fraudulent use of the spaces.
O3 software is developed by, or for, O3 and may solely be used to engage with O3 activities and access the physical spaces. This software may vary by device and medium, and functionalities and features may also differ between devices. You acknowledge that the use of the service may require third party software that is subject to third party licenses. You agree that you may automatically receive updated versions of the O3 software and related third-party software.
5.1. Passwords and Account Access. You are responsible for any activity that occurs through the O3 account. By allowing others to access the account (which includes access to information on viewing activity for the account), you agree that such individuals are acting on your behalf and that you are bound by any changes that they may make to the account, including but not limited to changes to the subscription plan. To help maintain control over the account and to prevent any unauthorised users from accessing the account, you should maintain control over the devices that are used to access the service and not reveal the password or details of the Payment Method associated with the account to anyone. You agree to provide and maintain accurate information relating to your account, including a valid email address so we can send you account related notices. We can terminate your account or place your account on hold in order to protect you, O3 or our partners from identity theft or other fraudulent activity.
5.2. Warranties and Limitations on Liability. The O3 spaces are provided "as is" and without warranty or condition. In particular, our space may not be uninterrupted or without fault. You waive all special, indirect and consequential damages against us. These terms will not limit any non-waivable warranties or consumer protection rights that you may be entitled to.
5.3. Class Action Waiver. Where permitted under the applicable law, you and O3 agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding. Further, where permitted under the applicable law, unless both you and O3 agree otherwise, the court may not consolidate more than one person's claims with your claims, and may not otherwise preside over any form of a representative or class proceeding.
6.1. Governing Law. These Terms of Use shall be governed by and construed in accordance with the laws of New Zealand.
6.2. Unsolicited Materials. O3 does not accept unsolicited materials or ideas for O3 content and is not responsible for the similarity of any of its content or programming in any media to materials or ideas transmitted to O3.
6.3. Survival. If any provision or provisions of these Terms of Use shall be held to be invalid, illegal, or unenforceable, the validity, legality and enforceability of the remaining provisions shall remain in full force and effect.
6.4. Changes to Terms of Use and Assignment. O3 may, from time to time, change these Terms of Use. In case of material changes, we will notify you before such changes apply to you. If you do not wish to accept the changes, you can cancel your membership before they take effect. We may assign or transfer our agreement with you including our associated rights and obligations at any time and you agree to cooperate with us in connection with such an assignment or transfer.
6.5. Electronic Communications. We will send you information relating to your account (e.g. payment authorizations, invoices, changes in password or Payment Method, confirmation messages, notices) in electronic form only, for example via emails to your email address provided during registration.
Last Updated: July 22th, 2025
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