faq

you will probably find your answers here! if not, contact us :)

hey hey!

welcome to the world of o3 ❤️ start here

what is O3?
what’s the difference between the café and the workspace?
do i need to pay to visit the space?
what can you do with the o3 app?
what are o-coins (rewards)?

hours & access

o3 operates on a time-based system, so here’s how hours and scanning work!

how does the combo plan (10hrs p/wk) work?
how do hours work? do they expire, reset or roll over?
how do i buy extra hours?
what happens if i run out of free hours?
what happens if i forget to scan out?
why can’t i scan in / out?
how do i see how many hours i have left?
what if i don’t want to download the app?

memberships

we’ve got a few different memberships, so here’s how they work and what you get ;)

what membership should i get?
how do i buy a membership?
what does “6-month commitment” mean?
does my membership end after the 6-month commitment?
how do i pause my membership?
how do i cancel my membership?
what happens to my account after cancelling?
can i upgrade or downgrade between memberships?
how do i settle overdue or failed payments?
what happens to my legacy membership?
i have questions about my membership - who do i talk to?

using the space

we’re all about o3space, so here’s what to know before your next visit!

can i bring friends inside the workspace?
can i share my membership / account?
what food & drink options do you have?
can i bring outside food & drinks?
can i leave my belongings at o3?
can my kids use the space?
is there parking?
do you have wifi + powerpoints?
do you take bookings or reservations?
can i take calls/meetings or chat with friends inside the workspace?
what are your cafe opening hours?
where can i ask questions or submit feedback?
CONTACT US